A more convenient thing to do is to change your PIN through your account. If you have not created a PIN call Verizon customer service and they will guide you through it. A great example of this scam working is how scammers were able to steal $24 million worth of cryptocurrency from an AT&T customer. If they fail to do so, scammers can drain your bank account and steal all types of information about you through social engineering or using a famous scam method called the “ SIM swap” scam. It’s extremely important for customer service representatives to follow this security protocol. This prevents imposters/scammers from making changes and obtaining information from your account. An account PIN is used for customer service representatives to verified that they’re talking to the real account holder.
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